M.B.A. DEGREE EXAMINATION, APRIL 2018
Fourth Semester
Hotel Management and Catering Technology
HOSPITALITY TRAINING AND DEVELOPMENT
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. What is meant by hospitality training?
2. Define the term "OJT".
3. List out the training needs.
4. What is "Duty Rota"?
5. List out the learning principles in training.
6. What are the qualities of a trainer?
7. What are the types of training?
8. Difference between OJT and independent training.
9. Describe "Pre-opening" training.
10. How and when to conduct performance reviews?
Sub. Code
44
Part B X 5 25)
Answer all questions.
11. Explain the difference between coaching and
training.
Or
Discuss conducting the training to prepare
employees.
12. Explain briefly about job analysis process.
Or
Explain the job description of F and B manager.
13. Explain the training methods.
Or
List out the merits and demerits on group training.
14. Explain the term
Specialized training.
Management training
Or
Discuss management training and development.
15. Explain the elements of Pre-opening training.
Or
What is the different between performance reviews
and performance appraisal?
Part C X 10 30)
Answer all questions.
16. Explain briefly about hospitality training and
development.
Or
Describe job analysis and development.
17. Explain the functions and types of audiovisual
media.
Or
Discuss designing the training plan and training
process.
18. Explain the difference between reviews and
appraisals.
Or
Explain briefly about "Administration follow
through.
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