Exam Details
| Subject | Basic Front Office Operation | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2015 | |
| City, State | new delhi, |
Question Paper
1. Explain the development and growth of Hotel Industry in India.
2. Explain the classification of Hotels on the basis of:
Location
Clientele
Facilities
Size
3. "Front office its the Menu system of a hotel". Explain what are its various sections?
Explain the procedure of distributing guest mails in hotels.
Explain the procedure by which a hotel ensures the delivery of guest messages.
5. What is group reservation? What are the steps to be followed while processing group reservation
6. Explain arrival procedures for various categories of guests in the hotel. Support your answer with document used during the process.
7. Differentiate between following:
Credit Card and Debit Card
European Plan and American Plan
City Hotel and Resort Hotel
Guest Registration Card and Guest History Card
8. Explain check-out procedure. Explain left luggage procedure.
9. What are various modes of reservation? Differentiate between PMS and CRS.
10. Write short notes on (any four)
Pre-registration
Overbooking
Safe deposit procedures
Visitor Tabular Ledger
Types of rooms
2. Explain the classification of Hotels on the basis of:
Location
Clientele
Facilities
Size
3. "Front office its the Menu system of a hotel". Explain what are its various sections?
Explain the procedure of distributing guest mails in hotels.
Explain the procedure by which a hotel ensures the delivery of guest messages.
5. What is group reservation? What are the steps to be followed while processing group reservation
6. Explain arrival procedures for various categories of guests in the hotel. Support your answer with document used during the process.
7. Differentiate between following:
Credit Card and Debit Card
European Plan and American Plan
City Hotel and Resort Hotel
Guest Registration Card and Guest History Card
8. Explain check-out procedure. Explain left luggage procedure.
9. What are various modes of reservation? Differentiate between PMS and CRS.
10. Write short notes on (any four)
Pre-registration
Overbooking
Safe deposit procedures
Visitor Tabular Ledger
Types of rooms
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management