Exam Details
| Subject | Basic Front Office Operation | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. What do you understand by the term Discuss evolution and development of hospitality industry.
2. Classify Hotels. Differentiate between City and Resort Hotel.
3. Write in short about:
Duties and responsibilities of Front Office Manager.
Equipments used (Manual and Automated) in Front office.
4. What are various departments with which Front Office coordinates in a Luxury Hotel? Explain in detail about Coordination with Housekeeping.
5. What is Reservation? Explain the various types of reservations.
6. Elaborate
Modes of Reservation
Pre arrival activities in Front Office
7. Explain process of allotment of room. Differentiate between check -in and allotment.
8. What is the registration procedure practiced in Hotels in India? Elaborate on receiving of Guests and safe deposit procedure in Hotel Front Office.
9. Discuss:
Activities at Bell desk in Hotels
Express Check Out Procedures
10. Write a detailed note on Visitor Tabular Ledger (VTL). Differentiate between VTL and Guest weekly bill.
2. Classify Hotels. Differentiate between City and Resort Hotel.
3. Write in short about:
Duties and responsibilities of Front Office Manager.
Equipments used (Manual and Automated) in Front office.
4. What are various departments with which Front Office coordinates in a Luxury Hotel? Explain in detail about Coordination with Housekeeping.
5. What is Reservation? Explain the various types of reservations.
6. Elaborate
Modes of Reservation
Pre arrival activities in Front Office
7. Explain process of allotment of room. Differentiate between check -in and allotment.
8. What is the registration procedure practiced in Hotels in India? Elaborate on receiving of Guests and safe deposit procedure in Hotel Front Office.
9. Discuss:
Activities at Bell desk in Hotels
Express Check Out Procedures
10. Write a detailed note on Visitor Tabular Ledger (VTL). Differentiate between VTL and Guest weekly bill.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management