Exam Details

Subject Human Resource Development
Paper
Exam / Course Tourism Studies CTS, DTS, BTS, BHM (Ex Diploma), MTM-II, MHA-II)
Department School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
Organization indira gandhi national open university
Position
Exam Date June, 2016
City, State new delhi,


Question Paper

1. Discuss the importance of manpower planning and forecasting exercise in tourism and hospitality industry.

2. What is the need of computerisation of Personnel Record System in an organisation? Critically examine its advantages and disadvantages with regard to manual system of record keeping.

3. What do you understand by Human Resource Accounting System? Describe the different phases in designing and implementing such a system in an organisation.

4. What is the need of Job Evaluation? What are the methods used for Job Evaluation?

5. Write short notes:

Task Analysis

Promotion Policy

Skills of a counsellor

Job Description

6. Devise a career plan for a management trainee in a leading tour operation or hospitality organisation.

7. Define Grievance. What are the reasons for the occurrence of grievances? What are the steps in Grievance Handling?

8. What do you understand by motivation? Discuss any two theories of motivation.

9. What do you understand by induction process? What are the major points of consideration for the designing of an induction programme?

10. Write short notes on any two

Training Methods

Selection Process

Gender issues in Tourism and Hospitality Industry


Departments

  • Centre for Corporate Education, Training & Consultancy (CCETC)
  • Centre for Corporate Education, Training & Consultancy (CCETC)
  • National Centre for Disability Studies (NCDS)
  • School of Agriculture (SOA)
  • School of Computer and Information Sciences (SOCIS)
  • School of Continuing Education (SOCE)
  • School of Education (SOE)
  • School of Engineering & Technology (SOET)
  • School of Extension and Development Studies (SOEDS)
  • School of Foreign Languages (SOFL)
  • School of Gender Development Studies(SOGDS)
  • School of Health Science (SOHS)
  • School of Humanities (SOH)
  • School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
  • School of Journalism and New Media Studies (SOJNMS)
  • School of Law (SOL)
  • School of Management Studies (SOMS)
  • School of Performing Arts and Visual Arts (SOPVA)
  • School of Performing Arts and Visual Arts(SOPVA)
  • School of Sciences (SOS)
  • School of Social Sciences (SOSS)
  • School of Social Work (SOSW)
  • School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
  • School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
  • School of Translation Studies and Training (SOTST)
  • School of Vocational Education and Training (SOVET)
  • Staff Training & Research in Distance Education (STRIDE)

Subjects

  • Ecology Environment And Tourism
  • Foundation Course In Tourism
  • Human Resource Development
  • Indian Culture : Perspective For Tourism
  • Management In Tourism
  • Tourism Development: Products, Operations And Case Studies
  • Tourism Marketing