Exam Details
| Subject | Tourism Operations | |
| Paper | ||
| Exam / Course | Master's in Tourism Management | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
1. Discuss the inhouse operations of a tour operator.
2. Why due care should be taken of quality management and customer care in tour operations?
3. Discuss the role of information technology in travel agency operations.
4. Discuss the tour operator's distribution system.
5. Write about 300 words each on any two of the following:
Housekeeping operations
F and B operations
Resident concerns in tourism operations.
6. Discuss the significance of front office operations in a five star hotel. What kind of staff would you recruit for this job?
7. Discuss the problems faced by tour operators in marketing their packages.
8. What kind of training would you impart to a tour escort? Prepare a plan for monitoring his or her services.
9. What are various functional departments of an agency? What can be the alternative functions for a travel agent?
10. Define the following:
Right of passage
Tour package
Travel circuit
Long-haul travel
2. Why due care should be taken of quality management and customer care in tour operations?
3. Discuss the role of information technology in travel agency operations.
4. Discuss the tour operator's distribution system.
5. Write about 300 words each on any two of the following:
Housekeeping operations
F and B operations
Resident concerns in tourism operations.
6. Discuss the significance of front office operations in a five star hotel. What kind of staff would you recruit for this job?
7. Discuss the problems faced by tour operators in marketing their packages.
8. What kind of training would you impart to a tour escort? Prepare a plan for monitoring his or her services.
9. What are various functional departments of an agency? What can be the alternative functions for a travel agent?
10. Define the following:
Right of passage
Tour package
Travel circuit
Long-haul travel
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Accounting And Finance For Managers In Tourism
- Human Resource Planning and Development in Tourism
- Information Management Systems in Tourism
- Management Functions and Behaviour in Tourism
- Managing Entrepreneurship' And Small Business In Tourism
- Managing Personnel in Toursim
- Managing Sales And Promotion In Tourism
- Marketing For Tourism Managers
- Meetings, Incentives, Conferences And Expositions (Mice)
- Tourism Impacts
- Tourism Operations
- Tourism Planning And Development
- Tourism Products : Design and Development
- Tourist Transport Management (Road Transport)
- Understanding Tourism Markets