M.B.A. DEGREE EXAMINATION, APRIL 2016
HUMAN RESOURCE DEVELOPMENT
(2012 Onwards)
Time 3 Hours Maximum 75 Marks
Part A 3 15)
Answer all questions.
All questions carry equal marks.
1. Define the term HRM.
2. What is Job evaluation?
3. Write a note on organisational change.
4. What is personal research?
5. Write note on employee counseling.
Part B 10 50)
Answer all questions choosing either or
All questions carry equal marks.
6. Explain the relationship between human resource
development and organizational development.
Or
Explain the human resource planning areas and
steps in human resource planning.
Sub. Code
641344
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7. Explain the procedure to evaluate training
programmes.
Or
Explain Maslow's need priority theory.
8. What are the methods of performance appraisal of
employees? Explain it.
Or
Discus the various methods of selection.
9. Explain the relationship between HRD and
organiasational development.
Or
What are the steps in the change process? Discuss.
10. Explain the determination of current and future HR
requirement.
Or
How traditional personal management differ from
HRD? Discuss.
Part C 10 10)
Case study (Compulsory question)
11. ABC Food Limited, a multinational corporation dealing
in consumer food products, started its operations in India
from 1965. Initially, the growth of the company has been
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very slow, because of the limited market size in India for
ready food items. However, during the last three years
there has been a boom in the fast food market and many
new companies have ventured into the same product line.
ABC Food Limited, being an old company operating in
India, has distinct advantages vis-a-vis its competitors
who are of recent standing. The products of the company
have enjoyed very good reputation in the market from the
day of its inception. Over a period of time, the company
has affect many new products which have been
successfully accepted by the market. In view of the recent
competition offered to its existing product line, the
company has launched a number of new products in the
last three years. Based on the market research survey
conducted by the company regarding acceptance of their
new products, the feedback has been excellent. There is
ample scope for the company to penetrate into the
existing markets as well as expand the size of the
existing markets by introducing its products into areas in
which the company does not have any marketing set up
till date.
The organisational set-up of the company in India
consists of marketing director at the corporate level and
four zonal managers, marketing, each in charge of east,
west, north, south zone indepentently.
The order of promotion in marketing department is
management trainee-marketing officer-branch managerregional
manager-zonal manager-director marketing.
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Mr. Khan joined the company in 1982 as a management
trainee, marketing and after completion of two years of
rigrous management training in all the four zonal
officers, he was placed in Bombay zonal office as
marketing officer. Mr. Khan did his MBA in 1982 after
Gratuating in commerce. He was selected on the basis of
campus interview by the company. Mr. Khan has been
recognized as an outstanding officer based on his
previous performance appraisal reports throughout his
career with the company by different bosses with whom
he had worked during the relevant time.
The company's performance appraisal system has been
recently updated and modified with the co-operation and
consultation of an outside consultant in the area of
human resource development. The thrust of the new
performance appraisal system is on mutual consultation
and fixation of target on the basis of joint discussion
between the appraise and the appraiser. Another distinct
feature of the new system is that it has two-tier system of
assessment, one by the immediate boss under the whom
the appraise is working and second by the boss of the
reporting officer.
The immediate boss of Mr. Khan is Mr. Singh, who is in
the grate of branch manager but placed at jonal office,
Bombay during the last three years, Mr. Khan and Mr.
Singh have been given the assignment of conducting
market research in various parts of the country with the
help of an advertising company. In this connection both
have be travel extensively to different parts of the
country, being away from their families and permanent
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place of work at times for even more than 15 days in a
month. Mr. Dutt, the zonal manager, marketing in charge
of Bombay division since 1985, was transferred on
promotions as zonal manager form northern zone where
he was working as regional manager. He has been
observing the working of Mr. Khan as reviewing officer,
being the immediate boss of Mr. Singh during this period,
Mr. Dutt had developed a good opinion of Mr. Khan being
smart, energetic and dynamic in his approach to work.
He has been talking good about him to Mr. Singh from
time to time.
However, during some of the trips to outstation which
were jointly undertaken by Mr. Khan and Mr. Singh
observed that Mr. Khan has started taking his work
lightly as he tends to spend more time with clients in
informal get to gathers instead of serious business
discussion. More over he has developed tendency of
overcharging his expenses on such tours to the company.
So far, all such expenses were authorized by Mr. Singh
for payment to Mr. Khan keeping in mind Mr. Khan's
excellent performance, Mr. Singh has been avoiding
bringing it to Mr. Khan's notice.
Mr. Singh has to fill up the appraisal report of Mr. Khan
for the calendar year 1988. For the last three years, ever
since Mr. Khan started working with Mr. Singh, he has
been getting excellent report from Mr. Singh. In view of
the above developments, Mr. Singh has not given an
excellent report to Mr. Khan for the Appraisal year 1988.
He has also made certain adverse remarks about his
integrity and honesty.
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Mr. Khan is due for promotion and the appraisal report
for 1988 is very important for him because as per the
promotion policy of the company. Promotions are decided
on the basis of the last three year's appraisal reports.
Questions
Identify and discuss the core issue in the case.
Was Mr. Singh justified in giving adverse remarks
regarding Mr. Khan's integrity and honesty?
How would you view the action of Mr. Singh, if you
were the M.D. of the company?
If you were the M.D. of the company how will you
solve the issue?