BBA/1/CC/02 Student's Copy
Professional Course Examination, November 2018
CBCS
1st Semester
BACHELOR OF BUSINESS ADMINISTRATION
Fundamental of Management and Organizational Behaviour
Full Marks 75
Time 3 hours
PART A—OBJECTIVE
Marks 35
The figures in the margin indicate full marks for the questions
SECTION—A
Marks 15
Tick the correct answer in the brackets provided 1½×10=15
1. The observation of people at work that would reveal the one best way to do
a task is known as
scientific management
classical management
human relations management
creative management
2. "Division of work, authority and responsibility, unity of command" were
proposed as part of the fourteen principles of management by
Weber Fayol
Taylor Woodward
/472 1 Contd.
3. Which of the following statements about group decision-making is not
true?
People in group problem-solving share the purpose of agreeing on a
solution.
People in group problem-solving share the same methods.
People in group problem-solving may have different
agendas.
People in group problem-solving share the purpose of making a
decision.
4. Which of the following can be considered as the final step in the
decision-making process?
Implementing the decision
Evaluating the decision
Recognizing the decision
Evaluating the alternatives
5. Which of the following terms is used when managers make every decision,
from the alternatives, based on a philosophy that you do make the best
decision, no matter how long it takes?
Optimizing Satisficing
Suboptimizing Escalation of commitment
6. Organizational culture includes
organizational rituals and ceremonies
norm shared by the teams
commonly used language
All of the above
7. Organization structure designates the relationship of
formal reporting informal reporting
authority dynamism
BBA/I/CC/02/472 2 Contd.
8. What are the key characteristics of transactional leaders?
Guiding, mentoring and motivating
Guiding, commanding and motivating
Guiding, demonstrating and motivating
Guiding, mentoring and demonstrating
9. Feature(s) of Maslow's need hierarchy theory is
theory of human motives
classified basic human needs in a hierarchy
theory of human motivation
All of the above
10. Attitude is
tendency to react positively
tendency to react negatively
tendency to react in a certain way
All of the above
SECTION—B
Marks 20
Answer the following questions 5×4=20
11. What do you understand by organizational behaviour?
OR
Write a short note on managerial skills.
12. Write a short note on brainstorming.
OR
Explain the planning process.
13. Differentiate between centralization and decentralization.
OR
What do you understand by managerial communication?
BBA/I/CC/02/472 3 Contd.
14. Explain the meaning of perception with suitable example.
OR
Write a short note on group dynamics.
PART B—DESCRIPTIVE
Marks 40
The figures in the margin indicate full marks for the questions
Answer the following questions 10×4=40
15. What do you understand by management? Describe the role and
responsibility of a manager.
OR
Describe the management process. Briefly discuss the steps involved in
management process.
16. Define decision-making. Briefly describe the steps involved in decisionmaking
process.
OR
What do you understand by controlling? Briefly discuss different measures
of management controlling.
17. What is organizational structure? Discuss the various factors involved in
departmentalization of an organization.
OR
Why is managerial communication important for managers? Discuss the
various forms of managerial communications.
18. Explain the term 'motivation'. Briefly describe Maslow's need hierarchy
theory of motivation.
OR
What is organizational change? Examine the various factors responsible for
organizational change.