FINAL EXAM NATIONAL BOARD OF EXAMINATIONS
APRIL 2016
POSSESSION USE OF CELL PHONES OR ANY SUCH ELECTRONIC GADGETS IS NOT PERMITTED INSIDE THE
EXAMINATION HALL.
HEALTH ADMINISTRATION INCLUDING HOSPITAL ADMINISTRATION
PAPER I
HAH/APRIL/16/14/I
Time 3 hours
Max. Marks 100
Important instructions:
• Attempt all questions in order.
• Each question carries 10 marks.
• Read the question carefully and answer to the point neatly and legibly.
• Do not leave any blank pages between two answers.
• Indicate the question number correctly for the answer in the margin space.
• Answer all the parts of a single question together.
• Start the answer to a question on a fresh page or leave adequate space between two answers.
• Draw table/diagrams/flowcharts wherever appropriate.
Write short notes on:
1. What is Johari Window? How can Johari window be used as a
technique for improving organizational productivity?
2+8
2. Architect's brief its contents.
5+5
3. What is MBO? How can it be beneficial in health care
organization?
4+6
4. Significance of Grievance Redressal Mechanism in hospitals.
10
5. What is organizational behavior? How organizational behavior
can be modified to improve outcomes in health care
organization?
3+7
6. Enumerate various indices of measurement of hospital
utilization.
Significance of the indices 'Bed occupancy Rate' and
'Turnover interval' in evaluating performance of hospital.
4+6
7. How will you organize medical care in a large multispecialty
hospital for geriatric population?
10
8. Resources are always scarce. Discuss important 'cost
containment' measures that can be adopted by a teaching
hospital.
5+5
9. Management of strikes and application of ESMA in hospital.
5+5
10. Define corporate social responsibility (CSR). What is the
relevance of CSR to health sector?
2+8