FINAL EXAM NATIONAL BOARD OF EXAMINATIONS
DECEMBER 2017

POSSESSION/USE OF CELL PHONES OR ANY SUCH ELECTRONIC GADGETS IS NOT PERMITTED INSIDE THE EXAMINATION HALL.
HEALTH ADMIN INCLUDING HOSPITAL ADMINISTRATION
PAPER-I
HAH
TIME 3 HOURS
MAX. MARKS 100
• Attempt all questions in order.
• Each question carries 10 marks.
• Read the question carefully and answer to the point neatly and legibly.
• Do not leave any blank pages between two answers.
• Indicate the question number correctly for the answer in the margin space
• Answer all the parts of a single question together.
• Start the question to a question on a fresh page or leave adequate space between two answers.
• Draw table/diagrams/flowcharts wherever appropriate.
Write Short notes on:
1. Enumerate functions of management.
Draw a diagram depicting management levels and skills
required at each level.
4+6
2. Managers have to face issues related to communication in
hospitals.
Enumerate barriers of communication.
Define 'Grapevine' communication.
Draw a process diagram for communication between two
persons.

3. 'Hospital as a System'. 10
4. What is 'Decision-making'?
Enumerate steps in decision making by a line diagram.
2+8
5. 'Managerial Grid' model for leadership.
10
6. Tests of significance
Predictive value
6+4
7. What is budget?
Enumerate various techniques used for budgeting in
hospitals.
'Zero-based' budgeting.

8. 'Job analysis' and 'Job enrichment'.
5+5
9. (Three Hundred and Sixty degree) performance appraisal
system.
10
10. Techniques of conflict management in hospitals. 10