DIPLOMA EXAMINATION, NOVEMBER 2017
Catering and Hotel Administration
BASIC ACCOMMODATION OPERATIONS
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. What is cleanliness?
2. Who is a houseman?
3. What is a Double Room?
4. Name few public areas.
5. What do you mean by daily cleaning?
6. What are the VIP supplies?
7. Explain valet services.
8. Name any four cleaning agents with its uses.
9. What is Lounge?
10. Who is a tailor?
Sub. Code
15
CP-8437
2
Wk 6
Part B x 5 25)
Answer all questions.
11. Explain in detail the role of housekeeping
department in hospitality industry.
Or
Give the Job description of Executive Housekeeper.
12. What is a maid Cart? Explain.
Or
Classify and explain the types of equipments used
in Housekeeping department.
13. Write a brief note on guest rooms operations and
floor pantry operations.
Or
Enumerate Public area cleaning schedules and
records.
14. Explain the different types of keys used in hotels.
Or
What are the procedures followed in lost and found.
15. Write short note on
Chute
Red Slip.
Or
Explain the special services.
CP-8437
3
Wk 6
Part C x 10 30)
Answer all questions.
16. Draw and explain the Organizational structure of
housekeeping department in a large hotel.
Or
Explain in detail the cleaning agents.
17. Explain the daily cleaning schedules and records.
Or
In detail explain the Weekly, Periodic and Special
cleaning schedules.
18. How do make a bed for double cot? Explain in step
by step procedure.
Or
As an Executive Housekeeper how will you control
the keys of your hotel?
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