DIPLOMA EXAMINATION, NOVEMBER 2017
Catering and Hotel Administration
BASIC FRONT OFFICE OPERATION
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Define Excursionist.
2. What are Anti-Social Activities?
3. Define Heritage hotels.
4. What are Boutique hotels?
5. Define Pent house.
6. Expand M.A.P.
7. Define over booking.
8. What are closed dates?
9. What is a discrepancy report?
10. Define F.I.T.
Sub. Code
14
CP-8436
2
sp3
Part B x 5 25)
Answer all questions.
11. Write about the economic benefits of tourism.
Or
What are the cultural benefits of tourism?
12. Write short notes on Historical background of
Hospitality Industry.
Or
Write short notes on reports and city centre hotels.
13. Draw the layout of front office department.
Or
Write about the various types of plans followed in
hotels.
14. Write short notes on reservation records.
Or
Explain the following terms
G.I.T
Block booking.
15. Write short notes rooming a guest.
Or
Explain the following terms
Room occupancy percentage
Black list.
CP-8436
3
sp3
Part C x 10 30)
Answer all questions.
16. Draw the organizational structure of a large hotel
with more than 200 rooms.
Or
Explain different types of rooms in detail.
17. Write down the adverse effects of tourism.
Or
Explain different types of hotels in detail.
18. Explain about various sources and modes of
reservation.
Or
Explain about the process of Registration.
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