M.A./M.L.I.Sc. DEGREE EXAMINATION,
NOVEMBER 2017
Third Semester
English
EFFECTIVE COMMUNICATION AND SOFT SKILLS
(CBCS 2016 onwards)
[Common for M.A. (History)/M.L.I.Sc./M.L.I.Sc.
(Lateral entry)]
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Define communication.
2. What are the two types of communication?
3. What is the mode of thanking a person?
4. How would you offer a suggestion?
5. What is the structure of presentation?
6. What are called visual aids?
7. What constitutes a peer group?
8. Who is called a good leader?
9. What are the essential elements of a letter?
10. What is a resumé?
Sub. Code
415702/
932702/
933702
RW-711
2
WK16
Part B 5 25)
Answer all questions.
11. Describe the flow of communication.
Or
Explain the features of nonverbal communication.
12. Explain the various modes of congratulating and
introducing.
Or
What are the do's and don'ts of telephonic
conversation?
13. What are the techniques to be followed while
presenting a talk?
Or
Bring out the advantages of using audio-visual aids
in presentation.
14. Explain behavior pattern and cooperation.
Or
How would you avoid interference and rudeness in
language?
15. Analyze the different types of resumé.
Or
Discuss the advantages and disadvantages of
e-mail.
RW-711
3
WK16
Part C 10 30)
Answer any three questions.
16. Examine the different levels of communication.
17. Discuss the necessary steps to be followed in conversation
skills.
18. How would you make an impressive presentation?
19. Explain the pattern of Group Communication.
20. Draft a job application letter for the post of Research
Fellow in your University.
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