M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Third Semester
PERFORMANCE MANAGEMENT
(CBCS 2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A x 3 15)
Answer all questions.
All questions carry equal marks.
1. What are the criteria for effective performance appraisal?
2. What do you understand by balance core card?
3. Define 360° degree appraisal.
4. What are the bases for determining incentives?
5. What is meant by attitude survey?
Part B 10 50)
Answer all questions, choosing either or
All questions carry equal marks.
6. Define performance evaluation. What are the different
assessment systems that organisations can use for
assessing the performance of their employees?
Or
What are the essential features of performance
management systems? And also outline new trends
in performance management.
Sub. Code
641345
RW-798
2
WSS
7. What is performance competency? Explain the
process of managing competency in an organisation.
Or
Describe performance behaviour. How does in
contribute to organization and people development?
8. Define competency. What are the various data
collection methods in map competency? Distinguish
between the Core competency and job-specific
competency.
Or
What is performance appraisal? Distinguish
between 360 degree appraisal and 540 degree
appraisal.
9. "Implementing a reward strategy is easier said
than done" Discuss major challenges that an
organisation is likely to encounter while pursuing a
reward-based performance management strategy.
Or
What is the significance of reward in performance
management? Can reward contribute for enhancing
performance of employees?
10. What are the good qualities of a good counsellor?
Briefly explain the various coaching styles and also
the process of counselling.
Or
Explain the process monitoring with a suitable
examples and why are review discussions are
important.
RW-798
3
WSS
Part C 10 10)
(Compulsory)
11. Samson Electronic Ltd is a public Limited company
engaged in the business of manufacturing long distance
giant antennas. This organization employs about
900 engineers across the country. All of them are highly
qualified and knowledge driven. The reward system of
Samson is considered best. This is the reward system has
all virtues of an ideal system and comprises monetary,
non monetary and indirect monetary reward system. In
fact, 'Samson Champion' is a non-monetary reward that
is given annually to the best performing engineer, and is
regarded as one of the best recognitions in the country.
Many organizations in electronics industry follow
principles and practices of Samson's reward system.
Recently on independent agency carried out a survey on
thousand organisation covering wide range of human
resource management practices and found Samson's
reward system as number one. Rakesh Malhotra, CEO of
the company one day thought about using these best
practices of reward to institutionalize performance
culture in the organizations. However he is not quite
clear how to go about it and what actions are to be taken
for this. Therefore, he decided to hire services of a reward
expert to advise and also to oversee the implementations
of performance management institutionalization using
existing reward practice.
Question
Discuss how, what and why a manager hired for this
purpose must do to realize the task of capitalizing on
reward system for institutionalization of performance.
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