M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
First Semester
ORGANIZATIONAL BEHAVIOUR
(Common for MBA IB B&I
(CBCS 2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A x 3 15)
Answer all questions.
All questions carry equal marks.
1. Explain a few models of Organizational Behaviour.
2. What are the major factors that determine Individual
behavior?
3. Define the term Group and Group dynamics.
4. Define Power and Authority.
5. Explain the importance of Organizational Climate.
Part B 10 50)
Answer all the questions, choosing either or
6. Explain the different approaches to study the
Organizational Behaviour.
Or
What is Organizational Behaviour? What is its
scope?
Sub. Code
622104/
632104/
641104/
652104
RW-784
2
Sp 5
7. What is an Informal group? What are the different
types of Informal groups?
Or
Define the term Stress. What are its sources?
8. What are the sources of Power? Discuss how power
is acquired?
Or
What are the characteristics of Power?
9. Define group Cohesiveness. What are the sources of
Cohesiveness?
Or
What are the consequences of Group cohesiveness?
10. Discuss the nature of Organizational Development.
What are the assumptions underlying in the
Organizational development?
Or
What are the reasons for resistance to change?
What can the management do overcome such
resistance.
RW-784
3
Sp 5
Part C 10 10)
Compulsory.
11. CASE STUDY: A PROBLEM AT McDonald's
McDonald's Corporation, perhaps the premier hamburger
retailer in the world for decades, now faces significant
problems. Within the last 10 years, McDonald's share of
fast food sales in the United States has slipped almost
two percentage points. The drop has come despite in the
company's increasing its number of restaurants by
thereby leading the industry. Michael Quinlan, CEO at
McDonald's is very disturbed and wants to introduce a
new system in his restaurants. Quinlan is an astute
manger, and he knows that many problems will arise
before the system contributes all that it can to the success
of the organization.
Questions:
How should McDonald's try to regain its lost sales
by applying the learning organization approach?
List some advantages of adopting the learning
organization approach?
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