M.B.A. DEGREE EXAMINATION, APRIL 2017
Fourth Semester
Banking and Insurance
E-BANKING
(CBCS 2013 onwards)
Time 3 Hours Maximum 75 Marks
Part A x 3 15)
Answer all questions.
All questions carry equal marks.
1. Define E-Commerce.
2. What are the benefits of computerization of banks?
3. What do you mean by 'Electronic Cheque'?
4. What is a 'Digital Signature'?
5. Define Computerised Audit.
Part B 10 50)
Answer all questions choosing either or
All questions carry equal marks.
6. Write short notes on various Currency Counting
Machines and their usage.
Or
State the features of Home Banking.
Sub. Code
632405
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7. What do you mean by Core Banking'? Bring out its
features.
Or
What is 'Topology'? Which Topology is most suited
for banks?
8. Explain the functions of Automated Teller Machine.
Or
Highlight the features of Credit Cards.
9. How data transmission is carried out using
BANKNET and RBI Net?
Or
Explain the working of SWIFT System.
10. Elaborate in detail the different types of threats in
using E-Banking Services.
Or
Explain the role of technology up-gradation and its
impact on E-Banking in India.
Part C 10 10)
Compulsory.
11. Mr. who had a current account and a credit card
account with his bank, was very surprised to receive a
credit card statement with the wrong name on it. The
statement was clearly his, as the account number and all
the transaction details were correct. However, the name
on the statement appeared to have been made up and not
a genuine name at all.
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After making a number of phone calls to the bank. Mr. K
was eventually told that the name change had come about
because of a "systems error". The bank sent him a cheque
for Rs. 2,500 for his out-of-pocket expenses in having to
pursue the matter. Although the name on the cheque was
closer to his own name than the name on the statement
had been it was still not right.
Given this further error, Mr. K remained most concerned
about what was happening on his account. When he
pursued the matter further, he discovered that the bank's
record of his occupation stated that he was a "professional
shoplifter''
It soon became clear that the alterations to Mr.
details on his credit card account had not come about as a
result of a systems error, as the bank had told him. The
changes had been made deliberately, by a member of the
bank's staff.
The bank had compounded the problem by failing to get
Mr. name right when it sent him a cheque. It had also
taken several months to amend his name on his credit
reference history. The overall effect of all this was that
Mr. K was caused a significant degree of distress and
inconvenience.
Highlight the problem in the case and offer solution
to Mr. K.
Give your views on how the problem could have
been avoided.
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