M.B.A. DEGREE EXAMINATION, APRIL 2018
Second Semester
Hotel Management and Catering Science
HUMAN RESOURCE MANAGEMENT IN HOSPITALITY
INDUSTRY
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. Explain the objectives of H.R.
2. What are compensation incentives?
3. Give a note on wage differentials.
4. Discuss the functions of human resources.
5. What do you mean by performance appraisal?
6. What do you understand by delegation?
7. Explain about motivation.
8. What do you mean by induction and training?
9. What do you understand by bonus and incentives?
10. Write about selection process.
Sub. Code
22
Part B X 5 25)
Answer all questions.
11. Explain Human Resource Planning.
Or
List out and explain the selection process in HR
department.
12. Explain the administration of discipline in H.R.
Or
List out the role and structure of H.R. in
organisation.
13. What are bonus, incentives and fringe benefits?
Or
What is Human Resource information system?
14. Write notes on
Personality test
Reference check.
Or
How can management know, understand and
resolve employee grievance?
15. Explain the nature and purpose of transfers.
Or
Explain the factors of appraisals.
Part C X 10 30)
Answer all questions.
16. Briefly write about the selection process.
Or
What do you understand by L D department?
17. Explain about wages and salary administration.
Or
Write about employee maintenance and integration.
18. Explain about workers participation in
management.
Or
Explain the process of executive development
programmes.
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