BCOM/I/CC/02 Student's Copy
2 0 1 8
CBCS
1st Semester
COMMERCE
Business Organization and Management
Full Marks 75
Time 3 hours
PART A—OBJECTIVE
Marks 25
The figures in the margin indicate full marks for the questions
SECTION—A
Marks 10
Choose the correct answer and place its code in the brackets provided 1×10=10
1. Henry Fayol found that all activities of industrial undertakings could be
divided into
six groups
five groups
seven groups
four groups
2. Frederick Taylor and Henry Fayol were thinkers of
classical management
neo-classical approach
scientific approach
None of the above
/15 1 Contd.
3. Operational planning consists of strategies of
operating problems
present profits
present business
All of the above
4. Who said, "A decision is a course of action which is consciously chosen for
achieving a desired result"?
Barnard
Haynes and Massie
F. W. Taylor
None of them
5. Departmentation is a means to divide
smaller units
flexible units
administrative units
All of the above
6. The usual sources of recruitment of workers are
employment exchange, schools and technical institutions
advertisements
labour unions, jobbers
All of the above
7. Ohio State Model leadership style and behaviour is based on
high consideration and low structure
high structure and high consideration
low structure and low consideration
All of the above
8. Physiological needs, safety needs, esteem needs and self-actualization
needs are suggested by
Maslow
Herzberg
McGregor
None of them
BCOM/I/CC/02/15 2 Contd.
9. Who said, "Keeping top management informed is the most elusive
administrative problem of the big organizations"?
Arthur Kunder
Louis Allen
F. W. Taylor
Peter F. Drucker
10. Organizations have the following options(s) in exercising control.
Centralization or delegation
Formal or informal
Preferences of or
All of the above
SECTION—B
Marks 15
Write short notes on the following 3×5=15
UNIT—I
1. Social responsibilities of management
OR
2. Systems and contingency approach
UNIT—II
3. Types of planning
OR
4. Decision making
UNIT—III
5. The line organization structure
OR
6. Staffing
UNIT—IV
7. Functions of a leadership
OR
8. Motivation
UNIT—V
9. Concept of communication
OR
10. Essentials of a sound control system
BCOM/I/CC/02/15 3 Contd.
PART B—DESCRIPTIVE
Marks 50
The figures in the margin indicate full marks for the questions
UNIT—I
1. What is business? Explain the nature of business. 3+7=10
OR
Describe the different schools of management thought. 10
UNIT—II
2. Explain the concept and process of planning. 4+6=10
OR
What is management by objectives? Explain the steps in setting up of
management by objectives. 4+6=10
UNIT—III
3. What are the needs and importances of departmentation? Explain the
various kinds of departmentation. 5+5=10
OR
Discuss the process of recruitment and selection. 10
UNIT—IV
4. Make a comparison between theories of Maslow and Herzberg. 10
OR
Describe the various styles of leadership. 10
UNIT—V
5. What are the different barriers of communication? State the steps to be
taken to overcome these barriers. 5+5=10
OR
Explain the importance of controlling in business organizations.
Outline the various steps involved in the process of controlling. 5+5=10
H H H
BCOM/I/CC/02/15 4 G9—510